Alto-Shaam, a FEDA manufacturer member, has appointed Scott Westbrook as the new regional service manager for the Northeast of the United States.
In his new role, Westbrook will be responsible for managing all authorized service providers in his territory, acting as the primary liaison between regional service providers and the global headquarters technical support team. This includes monitoring provider performance, training service providers on all Alto-Shaam products and developing the authorized provider network as required. He is ultimately responsible for ensuring that customer expectations for exceptional service performance are met and exceeded.
Westbrook brings more than 27 years of foodservice equipment industry experience to his role, as well as an impressive history in management at various companies in the sector.
“I am honored to work with an industry-leading team and to be a part of Alto-Shaam’s expansion and growth,” Westbrook said. “I look forward to the role ahead, helping to manage and support our service providers in the Northeast.”
Michael Jones, vice president of quality and technical service, said bringing Westbrook on board was an easy decision: “Due to Scott’s extensive experience across the industry, we are confident that he will further strengthen the team and be a great culture fit within our Alto-Shaam family.”